Responsible Gaming

Play Smart — Responsible Gaming at pubg2

Pubg2 believes that healthy entertainment starts with self-awareness. Our platform provides a complete suite of control tools so you always stay in control of your gaming habits.

100%
Self-Managed Deposit Limits
24/7
Customer Support Available
18+
Strict Minimum Age Policy
<5 min
Self-Exclusion Activation Time

Why Responsible Gaming Important?

For most people, playing on a platform like pubg2 is a way to have fun and unwind — much like watching a movie or dining out. It is a legitimate and enjoyable form of entertainment when done responsibly.

However, we understand that for some individuals, gambling habits can become difficult to control. That is why pubg2 takes a proactive approach — not just providing entertainment, but also ensuring every member has access to the tools and information they need to play smart and responsibly.

Our commitment to responsible gaming is not just a page on a website — it is embedded in the way we design our platform, notification systems and every process involving our members.

Always remember: Gaming is for entertainment, not a solution to financial problems. If you're playing to escape stress or to chase lost money, those are warning signs that need immediate attention.

Tools Self-Control We Provide

All these tools are accessible directly from your account settings — no need to contact anyone.

Daily / Weekly / Monthly Deposit Limit

Set the maximum amount you allow yourself to deposit within a specific period. This limit takes effect immediately and can be reduced at any time.

Play Time Limit

Set a daily session time limit for your play. When the limit is reached, the system will alert you and prompt you to take a break before continuing.

Loss Limit

Set the maximum loss amount you are willing to accept within a given period. Once the limit is reached, your account will be automatically blocked from further betting.

Play Break (Cooling-Off)

Need a short break? Activate a cooling-off period ranging from 24 hours to 6 weeks. During this time, you will not be able to log in or place any bets.

Self-Exclusion

Choose to exclude yourself from the pubg2 platform for 6 months, 1 year, 2 years, 5 years, or permanently. This is a more serious step for those who need further support.

Reality Check

Enable periodic reminders that display your playing time and total amount wagered in the current session — so you always stay aware and in control.

Quiz Self-Awareness

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact our support team or use the available self-control tools.

1

Have you ever played longer or wagered more than you originally planned?

2

Have you ever lied to family members or friends about your playing habits?

3

Have you ever gambled using money meant for essentials like rent, bills, or food?

4

Do you feel stressed, anxious or irritable when you are unable to play?

5

Have you ever tried to stop playing but found yourself unable to do so?

6

Do you play to escape problems, boredom or negative feelings?

7

Have you ever borrowed money or sold belongings to fund your gambling?

Reminder: This quiz is not a medical diagnosis. It is an initial guide to help you assess yourself. If you are concerned about your gaming habits, please seek professional help.

How Activate Tool Controls

All self-control tools can be accessed in under 5 minutes through your pubg2 account settings. Here is how to use them:

Log In & Open Account Settings

Click your profile icon at the top right corner of the pubg2 platform, then select "Account Settings" from the menu that appears.

Select the "Responsible Gaming" Section

On the settings page, look for a tab or section labelled "Responsible Gaming" or "Self-Control" and click to open it.

Set a Limit or Activate a Break

Choose the type of control you want — deposit limit, loss limit, time limit, or a play break. Enter your preferred value and confirm with your account PIN.

Limits Take Effect Immediately

Deposit limit and loss limit reductions take effect immediately upon confirmation. Increases require a 48-hour waiting period as an added layer of protection.

Need More Help? Contact Us

The pubg2 support team is ready to help you activate any self-control tool via 24/7 live chat. Everything will be kept strictly confidential.

Child and Minor Protection

Pubg2 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above. We enforce a rigorous age verification process during registration and KYC checks to ensure full compliance with this policy.

To parents and guardians — if you are concerned that a child or dependent in your care may be accessing online gambling platforms, here are some steps you can take:

  • Install parental control software on all devices used by children in your home.
  • Keep your password and login details away from children at all times.
  • Use the content filtering settings provided by your internet service provider.
  • Have open conversations with your children about the risks of online gambling and the importance of responsible internet use.

Strict policy: Any account found to have been registered by or used by an underage individual will be closed immediately and all funds will be frozen pending investigation.

Recognising the Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically starts gradually and develops unnoticed. Recognising the early signs is the most important first step toward getting help.

Warning signs to watch out for:

  • Feeling compelled to play with increasingly larger amounts to get the same excitement
  • Frequently thinking about gambling even while doing other things
  • Trying to recover losses by betting more ("chasing losses")
  • Neglecting work, family or social responsibilities due to gambling
  • Experiencing significant mood swings — extreme highs when winning and deep lows when losing
  • Hiding gambling activity from loved ones
  • Ongoing financial difficulties caused by gambling

If you recognise yourself in any of the signs above, that is not weakness — it is awareness that calls for action. Reaching out to the pubg2 support team is an easy and safe first step.

Self-Exclusion — A Firm Step Toward Recovery

Self-exclusion is the most powerful tool we offer for those who feel they need serious help. When you activate self-exclusion on pubg2, it means:

  • Your account will be fully restricted for the duration you select
  • All account balances will be returned to you once the exclusion period ends or upon your request
  • You will not receive any marketing or promotional materials from pubg2 during the exclusion period
  • Any attempt to open a new account during the exclusion period will be detected and blocked

Available exclusion periods: 6 months, 1 year, 2 years, 5 years or permanent self-exclusion. Permanent exclusion cannot be reversed — it is a final commitment.

How to activate: Go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred duration and confirm with your password. The process takes less than 5 minutes and takes effect immediately.

Question Common — Responsible Gaming

Yes, you can increase your deposit limit, but the increase will not take effect immediately. A mandatory 48-hour waiting period applies before the higher limit becomes active. This is a deliberate protective measure to give you time to reconsider. Conversely, deposit limit reductions take effect immediately.

Your account balance is fully secure. You may request a withdrawal of your balance at any time during the exclusion period through our customer support channel. Withdrawals will be processed to the same bank account or digital wallet as usual. Your funds will not be lost or affected in any way.

For non-permanent self-exclusion, you may contact our support team to request early cancellation. However, a mandatory review period of 7 working days applies before the request is processed — this ensures your decision is final and not an impulsive reaction. Permanent self-exclusion cannot be reversed under any circumstances.

Yes. pubg2 uses an internal monitoring system that detects suspicious play patterns such as drastically increased bets within a short period, unusually long play sessions, or loss-chasing behaviour. When the system detects these signs, our team will personally reach out to the member to offer assistance and information about self-control tools.

Beyond pubg2's self-control tools, several professional support resources are available in Malaysia, including government counselling services through the Department of Social Welfare Malaysia (JKM) and Hospital Bahagia Ulu Kinta (HBUK), which provides addiction treatment. Our support team can help direct you to the resource that best fits your needs.
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Play Smart, Enjoy Longer

With pubg2's self-control tools, you hold full power over your gaming experience. Register now and set your limits from day one.

If you need immediate assistance, contact our support team via 24/7 live chat in the pubg2 app.

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