Pubg2 is committed to ensuring that all personal information you share with us is protected with the highest level of encryption and is never misused under any circumstances.
Important Note: This Privacy Policy explains how pubg2 collects, uses, stores, and protects your personal data. By using the pubg2 platform, you agree to the terms set out in this document. If you do not agree, please discontinue use of our platform.
Pubg2 ("we", "Platform", or "pubg2") values the privacy of every individual who uses our services. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.
This policy covers all personal data collected through the pubg2 website, our mobile app, interactions with our customer support team, and all other communication channels we operate. It applies to all users — whether you are simply browsing our site without registering, or an active member using our full range of services.
We understand that your personal data is sensitive. That is why we never take this responsibility lightly. Every decision relating to data handling is made with your interests and security as a valued member at the forefront.
Pubg2 collects two main categories of information — information you provide directly, and information collected automatically when you use our platform.
Information You Provide Directly:
| Data Type | Example | Purpose |
|---|---|---|
| Personal Identification Information | Full name, date of birth, IC number / passport number | KYC verification and member eligibility |
| Contact Information | Phone number, email address | Account and security communications |
| Financial Information | Bank account number, account holder name | Deposit and withdrawal processing |
| Verification Documents | MyKad photo, passport, utility bill | KYC and AML Compliance |
| Communication Information | Chat records, support emails | Troubleshooting and service improvement |
Information Collected Automatically:
All data we collect is used only for legitimate and specific purposes. pubg2 does not use your data for anything unrelated to the operation of our platform or the services we provide to you.
Our commitment: pubg2 will not use your personal data to make automated decisions that materially affect you without human review. Every account closure or suspension case is reviewed manually by our team.
The security of your personal data is the absolute top priority at pubg2. We employ multiple layers of internationally recognised security technology to ensure your information never falls into the wrong hands.
Please note: While we take all reasonable steps to protect your data, no system is 100% impenetrable. We encourage you to take personal protective measures as well, such as using strong passwords and not sharing your login credentials.
Pubg2 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a commitment we have never compromised on.
In certain limited situations, personal data may be shared with the following parties:
All third parties granted access to pubg2 member data are required to meet data protection standards equal to or higher than our own.
Pubg2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the pubg2 platform.
As a registered pubg2 platform user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.
If the personal data we hold about you is inaccurate or outdated, you may request a correction through your account settings or by contacting our customer support.
You may request the deletion of your personal data under certain circumstances. However, data required for legal compliance or management of pending claims may not be immediately removable.
You may object to the processing of your data for direct marketing purposes at any time without providing justification.
You have the right to receive your personal data in a machine-readable format for transfer to another service of your choice.
Pubg2 only retains your personal data for as long as necessary for the purposes outlined in this policy, or as required by applicable law.
| Data Type | Data Retention Period |
|---|---|
| Active Account Data | For the duration of the active account and an additional 5 years after closure |
| Financial Transaction Records | 7 years (AML compliance requirement) |
| KYC Documents | 5 years after the business relationship ends |
| Support Communication Logs | 2 years from the date of last interaction |
| Analytics Data (Anonymous) | Up to 3 years (non-personally identifiable) |
| Cookie Data | Varies by cookie type — from session-based to up to 12 months |
Once the retention period expires, your data will be securely deleted or anonymised using industry-standard procedures.
The pubg2 platform may contain links or integrations with third-party services such as payment processors and game providers. While we only work with partners we trust, pubg2 is not responsible for the privacy policies or data handling practices of those third parties.
When you use payment services such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, or Boost, the required transaction information will be processed by those service providers under their own privacy policies. We encourage you to read the privacy policy of any third-party service you use.
Pubg2 reserves the right to modify this Privacy Policy at any time to reflect changes in our data handling practices, legal requirements, or platform enhancements. All significant changes will be communicated via in-account notifications or email at least 14 days before taking effect.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last modified. Continued use of the pubg2 platform after any changes take effect constitutes your acceptance of the updated policy.
We encourage you to review this page regularly. If you do not agree with any changes, you have the right to close your account and request the deletion of your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer through the following channels:
For data rights requests (access, correction, or deletion), please clearly state the type of request along with sufficient identification for us to verify your identity before processing.
If you believe your complaint has not been resolved to your satisfaction by pubg2, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant regulatory authority.
We don't just write a privacy policy — we enforce it with real technology and concrete procedures.
All data transmitted between your device and pubg2 servers is encrypted to the same standard used by leading banks in Malaysia.
Pubg2 has never and will never sell your personal data to advertisers or any third party for commercial purposes. This is not just a promise — it is our policy.
All data handling practices at pubg2 comply with Malaysia's Personal Data Protection Act 2010 and are overseen by an appointed Data Protection Officer.
Only pubg2 staff with a clear business need are permitted to access member data. All access is logged and regularly audited to ensure there is no misuse.
You have full control over your data — from access and correction to deletion. All requests are processed within the set timeframe with no back-and-forth required.
The pubg2 platform undergoes security testing by independent experts every quarter. Any vulnerabilities discovered are resolved within 72 hours of detection.
We have protected the privacy of over 500,000 Malaysian members. Now it's your turn to enjoy a safe, fair, and rewarding gaming experience at pubg2.